Shipping policy

Shipping at a glance

Retail orders of $75 or more ship free. For retail orders below $75, shipping starts at $9.99. The final rate and available destinations are shown at checkout. The threshold is based on the merchandise subtotal after discounts, before tax.

Shipping is charged on every shipped professional or wholesale order. We add the shipping charge to your final wholesale invoice after reviewing availability and order details. A $0 or “Free” amount beside the invoice-shipping option at checkout is a placeholder; it does not mean wholesale shipping is free.

Shipped professional and wholesale orders have a $200 merchandise minimum. Meeting that minimum does not waive shipping. In-store pickup is free with no minimum for both retail and wholesale orders.

Why professional shipping varies

Developers, coactivators, backbar shampoos and conditioners, and other liquid or large-format products can be unusually heavy relative to their price. Shipping charges reflect the contents, weight, destination, and practical packaging required for the order.

We select the most economical practical shipping method and work to send orders promptly. Many dense or liquid orders travel in carrier flat-rate packaging when that is the best fit, but the service used may vary.

Mixed retail and professional orders

If an order contains both retail-priced and professional or wholesale products, professional shipping may be added to the final wholesale invoice. Retail free-shipping eligibility does not waive shipping on the professional portion of the order.

Denver pickup and delivery

Free pickup with no minimum is available at 1520 Wazee St., Denver, Colorado, for retail and wholesale orders when shown at checkout. On-demand Denver-area delivery may be available by arrangement and may carry a separate delivery fee.

Timing and confirmation

We review professional orders for availability before invoicing. Most in-stock orders are prepared or shipped promptly, but timing can vary by product, destination, weather, carrier conditions, and special-order availability.

Questions about a large or unusually heavy order? Contact us before ordering and we will help you choose the most practical fulfillment option.